Why was my invoice rejected?

Before uploading your invoice please make sure to follow these requirements in the upload box:

  1. Your invoice must be issued to Candex, using the address and details provided.
  2. The total invoice amount must match the invoice total entered into Candex.

If any of the details on your invoice do not match the details in Candex the upload will be automatically rejected. Please amend your invoice accordingly and repeat the upload process.