Why was my invoice rejected?

Before uploading your invoice please make sure to follow these requirements in the upload box:

  1. Your invoice must be issued to Candex, using the address and details provided.
  2. The total invoice amount must match the invoice total entered into Candex.

If any of the details on your invoice do not match the details in Candex the upload will be automatically rejected.

In addition, the client still needs to approve your invoice and they can reject it for the following reasons:

  1. The goods and services have not been delivered
  2. The invoice amount does not match the agreed upon amount