How to edit/cancel a payment?

Edit Payment Amount (Buyer and Seller)

Go to the Pending section on your left panel, click Review & Approve on a payment which was sent to you, and you can select Edit to alter details and resubmit the payment to the other party.

The amount cannot be edited once payment is approved.

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Edit Invoice Details (Buyer)

Go to the Pending section on your left panel and click on the payment you wish to edit. The payment will open on the right panel, click on the title to edit invoice date.

The invoice date can be edited at any time by the Buyer until the payment is made.

Cancel Payment (Buyer)

Go to the Pending section on your left panel and click on the payment you wish to edit. The payment will open on the right panel, click on the title to cancel.

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For further assistance please contact finance@candex.com

 

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