Billing FAQ

Can I use Candex for free?   

Yes, Candex is designed to be a very functional free tool. It includes unlimited messaging and file storage for companies.

How does Candex make money?

Candex charges a processing fee for all payments made through our network. If you are not using us to make and receive payments, you will enjoy all other features at no cost, and we hope one day you will use us for payments as well.   

How does the actual billing work?

When a Buyer of a service accepts a billing detail from a Seller, Candex will issue an invoice to the Buyer, and the Buyer pays the Seller through Candex. Companies add their payment entities on Candex, and as an intermediary, we facilitate the exchange of payment.

Who controls the data?

Your company always absolutely controls the data of its users as detailed in our privacy policy.  All users with your company email domain will have to verify their email before joining the network.  Candex meets the most stringent data requirements for companies including FINRA, HIPAA, GDPR, and EU Safe Harbor.

What if someone leaves our company but we want to keep the data?

If someone leaves your company, their information will live on, though that user will no longer be able to access it. This means that discussions they were in, or even activities they led will still be usable for other participants.  Users can never take their data when they leave your company.

Can I speak to a sales representative?

Of course, email and someone will get back to you as soon as possible.

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