Can you explain data privacy & security?

Data Privacy
Candex is as private as email and designed to support even the most confidential business matters. The best way to understand how data privacy works is by feature:

1)  Direct Messaging
You can message with "anyone" inside or outside your company. All content exchanged is "jointly controlled" by both parties. All messages are @mentions.

2)  Internal Activities 
Anyone inside your company can discover and access internal activities. If your company is set to multi-team, then internal activities are only discoverable by others on the private teams. People from outside your company cannot be invited except by a company (or team) admins. In all activities, notifications can be customized but by default are produced only if a participant is "@mentioned". 

3)  Private Activities
These are for private collaborations where anyone from inside or outside your company can be invited to participate. Those who leave or are removed can no longer access the information and external users can never invite new users.  

4)  Deal Activities
When you integrate your activity with a business partner, it creates a new joint control discussion where either side can add participants (used for deals and distributions).  Notifications can be customized but by default all messages produce an @mention.

5)  Deal Summaries
When integrating a business partner for a deal, it adds an entry in a a feed of all the deals going on. If there are multi-teams in your company, then this feed is limited to other members on teams. If your company is a single team, the the feed of deals is shared with all users from that company.  If deals are marked as confidential, only admins can see them.  They can be searched in thousands of ways.

6)  Profiles 
When you look at the profile of a co-worker, you can see the people they have worked with from outside your organization. When you look at the profile of an external user, you can see who they worked with from inside your own organization.  You can keyword search by name, company or searchable expertise. 

No one can discover or find you on Candex and your personal information is in no way publicly available, though other users can send you messages and view your public profile if they know your email address.  

Data Ownership
For all users of Candex (paid or not), the data belongs to the company that owns a user's email domain or explicitly adds an outside user to their network. If someone leaves a company, they will not be able to take their past communications or files with them and they will lose all access from desktop or mobile device. To insure compliance, users cannot change the email address associated with their Candex account to an outside domain. By authorized request, Candex will export any data controlled by an organization.

Data Security
At Candex, we take security very seriously and make it fundamental to everything we do.  Encryption is used for all data transfers and we host all data in ISO 27001 compliant secure hosting facilities and in compliance of EU Safe Harbor rules, HIPAA, and FINRA. Our team has decades of experience building rugged and secure enterprise applications and we engage with outside security experts for third party reviews

Please read our privacy policy and terms of use for more information

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