How do payments work on Candex?

Payments on Candex
When a seller requests a payment on Candex and the Buyer agrees to the details of that payment, it will trigger Candex to invoice the buyer, and pay the funds to the seller. In order to enable users at your company to make purchases through Candex, it is necessary to fill out the payment entities under company settings.

Adding Payments
Payments can be added to any integrated activity between organizations or to any direct chat with someone from outside your company. 

1)  Just click on the paperclip at the bottom of the chat and select whether you need to be invoiced or if you need to be paid:


2) If you click "I need to be paid," then fill in the information about the payment including a short description and any file attachments that document the work done. The buyer will accept the information and the payment process will begin. 


3) The buyers will receive a request to review payment details in the chat, and upon entering can review the details and select the appropriate billing entity.


Payment Information
The payment days and the size of the Candex fee to process the transaction can be easily viewed when you agree to the payment terms. The payment days are set by the buyer, and they have the ability to set it for their company, for specific spend categories or for particular companies within a spend category.  Only company admins can change the number.


The Payment Process
On the invoice date (or immediately following the acceptance of the payment information if the invoice date has passed), Candex will issue an invoice to the Buyer and the Seller will be required to issue an invoice to Candex for the amount of the payment less the candex service.  Specific information will be distributed based on the country of the payment and the terms agreed immediately following acceptance by both sides of the payment.

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